IOT and AI BASED SMART HELPDESK ROBOT FOR STUDENTS IN COLLEGES AND UNIVERSITIES

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Irshad Ahmad Lone
Firdoos Ahmad Wani

Abstract

Human life is becoming easier in this digital age as old manual methods are replaced by nearly everything being automatic. Nowadays, the internet has merged into daily life to the point where people feel powerless without it. IoT technology first made an appearance in the world of colleges many years ago. The deployment of wireless sensor networks has made it possible for many worldwide campuses to be recognized for their cutting-edge infrastructure. [6] IoT can facilitate student collaboration on projects, local or remote communication with peers, real-time analysis and annotation of course materials, and remote access to learning resources like virtual laboratories.  In colleges a help desk is a single or group of human representatives who offers real-time student support. A help desk is essential for providing students with assistance and responding to their questions. [1] The institute's total performance will benefit more from automating and creating the Help desk robot. In essence, this study suggests the usage of IoT and Arduino as a technique that can be applied to student assistance or help desk.

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How to Cite
Lone, I. A., and F. A. Wani. “IOT and AI BASED SMART HELPDESK ROBOT FOR STUDENTS IN COLLEGES AND UNIVERSITIES”. Technix International Journal for Engineering Research, vol. 9, no. 8, Aug. 2022, pp. 46-48, https://tijer.org/index.php/tijer/article/view/303.
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References

: https://www.researchgate.net/publication/332162562_A_Machine_Learning_Based_Help_Desk_System_for_IT_Service_Management

: https://www.researchgate.net/publication/351554927_Internet_of_things_IoT

: https://www.researchgate.net/publication/336734161_A_Brief_History_of_Chatbots

: Help Desk Software Buyer Trends - 2015 (softwareadvice.com)

: Paper ELIZA - a computer program for the study of Natural Language Communication between man and machine (chatbots.org)

: https://www.researchgate.net/publication/325803863_Defining_the_IoT